Customer Experience Foundation and Institute


We provide expert advice, training, accreditation and builds the next generation organisational models & tools

Design, Consulting, Workshops and Training for over 9,000 large global customers since 2008

Professional Services

Helping Clients understand, design and develop Customer Experience

Training & Membership

We offer a range of training solutions including, Customer eXperience Fundamentals, CX Weeks, Customer Journey Mapping and Masters programmes.  We also offer a range of free resources to help you on your journey to CX excellence.

On-line Training & Workshops

Customer Experience Essentials for Contact Centre Professionals

CX Essentials, Financials & Organisational Management Workshop

Click her for Training & Membership

BAT17  the Behaviour and Technology in Customer Experience On-line Summit

(the Ultimate Customer Experience Conference in your pocket – and its free)


Customer Power

Morris Pentel talks about a key fundamental change in the business landscape over the last few years. The change to [...]


banks inc. 17 out of 25 largest banks
out of 25 largest retailers
governments including the UK
out of 10 largest global telcos
out of 10 largest organisations
out of 10 largest logistics
out of 5 largest insurers
governments including the UK


Measuring Experience Metrics


Public Speaking

USA, UK, Australia Austria France Monaco Germany Sweden United Arab Emirates Qatar South Africa Spain Turkey Greece China Singapore Italy Hungary Holland Belgium Switzerland at more than 170 events

“…..97% rated your speech as excellent – on the feedback scores”
Morris is an exceptional public speaker who engages audiences with a passion for his subjects and a great sense of humour. He has hosted and spoken at numerous events and had many articles published across the world.
Morris is regarded as a leading thinker in business science pioneering Contact Strategy and Customer Experience as well as both the cost modelling of customer experience and the use of social media.His work on customer insight and organisational structures is now considered to be part of current best practice in many institutions.
I learnt more from this workshop about CEM than I thought was possible
Delegate, Amazon
Thank you so much for the keynote speech – from the feedback it received the highest score.
Organiser, L.F.D
I have left your workshop today with a plan that I can start to implement tomorrow. Thank you for the inspiration and the confidence
Delegate, JC Penny
Many thanks for your contribution at the National Customer Show yesterday. I fully understand and appreciate the time and effort that goes into producing a great presentation. – The Directors Club UKI found the session very engaging and fun.
Organiser, The Directors Club
I think it was one of the best workshops I have ever been to.
Delegate, Bank Of America
Congratulation on getting 1st spot on presenter feedback from Twickenham event.
Sales Director, BTL