Morris Pentel – Speaking Engagements


30th September 2015 – Contact Centre Expo

Title: Making the Contact Centre of the Future a Reality


16th September 2015 International Customer Experience Management Summit Istanbul

Event Chairman & Training Course Title: Winning the Experience Game (A specially constructed training Course on Gameification in Customer Experience


 

9th September 2015 – Britannic London

Title: The Universal Agent for Britannic


7th September 2015 6th Annual Customer Centric Service Excellence Dubai

Event Chairman & Training Course Title: Winning the Experience Game (A specially constructed training Course on Gameification in Customer Experience


 

2nd July 2015 at Ayaya in Guildford

Title: The Universal Agent for Britannic

30th June 2015 – 1st July 2015 – 20:20 CX Summit

Chairing a panel on the future of Omni-Channel

18th June 2015 – CFO Agenda – Royal Society of Arts London

Title: The Future of Business

16th June IBIS London Earls Court

Title: Customer service & contact centres – the next generation

more …This presentation will cover the latest developments in customer service and contact centre design across the globe and the latest trends in turning cost centres in to revenue generators. Highlighting best practice in how customer behaviour and technology design are creating the need for different strategies.

11th June 2015 at Mitel in London

Title: The Universal Agent for Britannic

 

 

  • 5 days to go till Episode 1 and someone smiled

    5 days to go till Episode 1 and someone smiled

    The miracle at Boots - why babies and comedians are good for your customer experience and Episode 1 of BAT17 For those who have read my last couple blogs you will know that this Friday [...]

  • In a medical emergency go to M&S not Boots the Chemist

    In a medical emergency go to M&S not Boots the Chemist

    How am I? - I am fine thanks for asking. I still hurt a bit but I am more in shock than anything else. I am in shock not so much because of the pain [...]

  • Platform Independent Experience

    Platform Independent Experience

    With so much change going on at the moment it seems worthwhile to talk about one of the latest discernible disruptive coalescence which is this idea platform independent experience. It's now become so commonplace that [...]