If the Customer is at the heart of the organisation then you better keep track of the cost

 This course is about how to track the financial impacts of Customer Experience and how to use them in business cases.

This is about building a granular picture of the cost and value equations. It is aimed at P&L Owning Managers in business units and for Finance Team Members.

This also covers the relationship between Customer Insight and Finance and building Customer Experience Finance Models using normal tools and processes.  It shows you how to connect the impacts of CX across the organisation.

There will limited places per venue –  you are part of a team working on problems towards completing a model and a process to connect finance and CX.

London – November

Middle East – December

Barcelona – December

Singapore – February

New York – April

Cost £780 (Plus Tax)

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