Customer Journey Mapping for CXFO Qualification at your own pace
This is a detailed course on customer journey mapping looking at best practice every aspect touched by the customer journey.
It provides the basic framework to connect your customers journey to your financial and operational tools.
This course covers:
Project management & Business Process
Mapping finances processes and Customer
Omni channel journeys
Behaviour & Culture
Voice of the customer, net promoter score and others
Documentation and offer outputs
Auditing your map
The course is in the form of
4 hours of on-line Course Work Tutorials & Mentoring
4 hours of homework
These can be broken up into chunks some are small as 15 minutes
2 hour exam