Customer Journey Mapping for CXFO Qualification at your own pace

This is a detailed course on customer journey mapping looking at best practice every aspect touched by the customer journey.

It provides the basic framework to connect your customers journey to your financial and operational tools.

This course covers:

Mapping methodologies

Project management & Business Process

Mapping finances processes and Customer

Omni channel journeys

Managing Touchpoints

Managing stakeholders

Behaviour & Culture

Aligning metrics

Voice of the customer, net promoter score and others

Documentation and offer outputs

Auditing your map

The course is in the form of

4 hours of on-line Course Work Tutorials & Mentoring

4 hours of homework

These can be broken up into chunks some are small as 15 minutes

2 hour exam

 

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