Resources

/Resources
1710, 2015

Customer Journey Mapping Training & Cert On-line

By | October 17th, 2015|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Morris Pentel, Omni Channel, RBTE, RBTE Partners, Retail, Retail Business Technology Expo, Thefuture.House, TheFutureStore.Today, Training, Uncategorized, Videos|0 Comments

Customer Journey Mapping for CXFO Qualification at your own pace This is a detailed course on customer journey mapping looking at best practice every aspect touched by the customer journey. It provides the basic framework [...]

1410, 2015

CX Essentials Detailed Course Outline

By | October 14th, 2015|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Morris Pentel, Omni Channel, RBTE, RBTE Partners, Retail, Thefuture.House, TheFutureStore.Today, Training, Videos|Tags: , , , , , |0 Comments

"Training should be delivered as experience"`   Learn some Essential elements of Customer Experience  like journey mapping and Voice of the customer and play with Artificial Intelligence, Behavioural Science & [...]

1605, 2017

Why no one swims in the world most expensive pool

By | May 16th, 2017|Categories: Behaviour, Customer Experience, Customer Experience Strategy, Design, Events, Latest, Morris Pentel, Training|0 Comments

It’s the launch of BAT17 Episode 1 - Behaviour* so I came to Singapore. After a very long working week in Singapore I thought it would be a great place to launch Episode 1.*BAT17 is [...]

1903, 2017

In a medical emergency go to M&S not Boots the Chemist

By | March 19th, 2017|Categories: Behaviour, Customer Experience, Customer Experience Strategy, Design, Latest, Morris Pentel, Retail, Training, Workshop Resources|Tags: , , |0 Comments

How am I? - I am fine thanks for asking. I still hurt a bit but I am more in shock than anything else. I am in shock not so much because of the pain [...]

304, 2017

5 days to go till Episode 1 and someone smiled

By | April 3rd, 2017|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Latest, Morris Pentel, Omni Channel, Retail, Videos, Workshop Resources|Tags: , , , , |0 Comments

The miracle at Boots - why babies and comedians are good for your customer experience and Episode 1 of BAT17 For those who have read my last couple blogs you will know that this Friday [...]

2012, 2011

mobile and shopping the movie

By | December 20th, 2011|Categories: Behaviour, Creative, Customer Experience, Design, Events, Latest, Morris Pentel, Retail, Training, Videos|Tags: |Comments Off on mobile and shopping the movie

In the run up to Christmas in 2011 Morris Pentel talks to an invited audience at ITV on the south bank, about his predictions around the relationship between us and our phones and [...]

3005, 2014

Sir Charles Dunstone backs my theory of Blended Experience

By | May 30th, 2014|Categories: Customer Experience, Design, Retail, Thefuture.House|0 Comments

Retail everywhere is just part of the story ...soon it will be control of my digital life everywhere Ok as headlines go this blog headline probably qualifies with a daily paper "Man Bites [...]