Resources

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1710, 2015

Customer Journey Mapping Training & Cert On-line

By | October 17th, 2015|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Morris Pentel, Omni Channel, RBTE, RBTE Partners, Retail, Retail Business Technology Expo, Thefuture.House, TheFutureStore.Today, Training, Uncategorized, Videos|0 Comments

Customer Journey Mapping for CXFO Qualification at your own pace This is a detailed course on customer journey mapping looking at best practice every aspect touched by the customer journey. It provides the basic framework [...]

1410, 2015

CX Essentials Detailed Course Outline

By | October 14th, 2015|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Morris Pentel, Omni Channel, RBTE, RBTE Partners, Retail, Thefuture.House, TheFutureStore.Today, Training, Videos|Tags: , , , , , |0 Comments

"Training should be delivered as experience"`   Learn some Essential elements of Customer Experience¬† like journey mapping and Voice of the customer and play with Artificial Intelligence, Behavioural Science & [...]

304, 2017

5 days to go till Episode 1 and someone smiled

By | April 3rd, 2017|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Latest, Morris Pentel, Omni Channel, Retail, Videos, Workshop Resources|Tags: , , , , |0 Comments

The miracle at Boots - why babies and comedians are good for your customer experience and Episode 1 of BAT17 For those who have read my last couple blogs you will know that this Friday [...]

1903, 2017

In a medical emergency go to M&S not Boots the Chemist

By | March 19th, 2017|Categories: Behaviour, Customer Experience, Customer Experience Strategy, Design, Latest, Morris Pentel, Retail, Training, Workshop Resources|Tags: , , |0 Comments

How am I? - I am fine thanks for asking. I still hurt a bit but I am more in shock than anything else. I am in shock not so much because of the pain [...]

1110, 2015

Platform Independent Experience

By | October 11th, 2015|Categories: Behaviour, Customer Experience, Customer Experience Strategy, Design, Latest, Morris Pentel, Omni Channel, Training|0 Comments

With so much change going on at the moment it seems worthwhile to talk about one of the latest discernible disruptive coalescence which is this idea platform independent experience. It's now become so commonplace that [...]

2809, 2015

CX Training Workshops Updated

By | September 28th, 2015|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Morris Pentel, Omni Channel, Retail, Training|2 Comments

CX Training Workshops for 2015-16 1 - day Training Workshops Our customer experience training workshops combine the best practitioners and teachers with the highest quality content, and remarkable venues to deliver the ultimate training [...]

2809, 2015

CX Organisational Design

By | September 28th, 2015|Categories: Behaviour, Customer Experience, Design, Events, Morris Pentel, Omni Channel, Training|Tags: , |0 Comments

There will be CXOD (CX Organisational Design) 1 day training courses globally this academic year (15-16). 1 Day CX Organisational Design CXFO Certified The course will cover the history of the current most common Business/Organisational [...]

2709, 2015

CX Omni Channel Design

By | September 27th, 2015|Categories: Behaviour, Customer Experience, Design, Events, Latest, Morris Pentel, Omni Channel, Training|Tags: , |0 Comments

There will be CX OCD (CX Omni Channel Design) 1 day training courses globally this academic year (15-16). 1 Day CX Omni Channel Design CXFO Certified The course will cover the mechanics of Omni-channel service [...]