Resources

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1710, 2015

Customer Journey Mapping Training & Cert On-line

By | October 17th, 2015|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Morris Pentel, Omni Channel, RBTE, RBTE Partners, Retail, Retail Business Technology Expo, Thefuture.House, TheFutureStore.Today, Training, Uncategorized, Videos|0 Comments

Customer Journey Mapping for CXFO Qualification at your own pace This is a detailed course on customer journey mapping looking at best practice every aspect touched by the customer journey. It provides the basic framework [...]

1410, 2015

CX Essentials Detailed Course Outline

By | October 14th, 2015|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Morris Pentel, Omni Channel, RBTE, RBTE Partners, Retail, Thefuture.House, TheFutureStore.Today, Training, Videos|Tags: , , , , , |0 Comments

"Training should be delivered as experience"`   Learn some Essential elements of Customer Experience  like journey mapping and Voice of the customer and play with Artificial Intelligence, Behavioural Science & [...]

2506, 2014

Blended Experience and the Internet of Things – Some Strategy Considerations

By | June 25th, 2014|Categories: Design, Thefuture.House|0 Comments

New Traceable Behaviours, Disruptive Innovations and Trends to be considered in Strategy ®All Rights Reserved Morris Pentel TheFuture.House Project Strategy We all want our technology to work for us better - we wanted [...]

3012, 2014

The Challenge for Retailers

By | December 30th, 2014|Categories: Customer Experience, RBTE, Retail, Retail Business Technology Expo|0 Comments

This year Retail Business Technology Expo will showcase the very latest trends in the future of shopping. As a special treat for this years visitors, a team from the Customer Experience Foundation lead futurologist and [...]

2702, 2015

Samsung join theFutureStore.Today project

By | February 27th, 2015|Categories: RBTE, RBTE Partners, Retail, Retail Business Technology Expo|0 Comments

As Mobile and other connected technologies are redefining the retail landscape, combined with a more tech-savvy generation of shoppers, the use of technology in retail environments is more important than ever. At RBTE, Samsung will [...]