RBTE

/RBTE

Samsung join theFutureStore.Today project

As Mobile and other connected technologies are redefining the retail landscape, combined with a more tech-savy generation of shoppers, the use of technology in retail environments is more important than ever. At RBTE, Samsung will be showing retailers how our technology can help them overcome some of the challenges they face, by increasing customer engagement, [...]

Global CX Maturity Survey 2016 – 2017

We are asking  you to take part in our global survey about Customer Experience for senior professionals in large organisations and their partners. There is a growing awareness that excellence in Customer Experience (CX) delivers significant commercial benefits and builds customer loyalty, advocacy and long-term value. Companies win, by using [...]

Customer Power

Morris Pentel talks about a key fundamental change in the business landscape over the last few years. The change to the balance of economic power from the organisation to the socially empowered consumer is dramatic. Filmed at the end of 2014 at a conference near Tower Bridge in London this keynote looked at impacts on [...]

Customer Journey Mapping Training & Cert On-line

Customer Journey Mapping for CXFO Qualification at your own pace This is a detailed course on customer journey mapping looking at best practice every aspect touched by the customer journey. It provides the basic framework to connect your customers journey to your financial and operational tools. This course covers: Mapping methodologies Project management & Business [...]

CX Essentials Detailed Course Outline

"Training should be delivered as experience"`   Learn some Essential elements of Customer Experience  like journey mapping and Voice of the customer and play with Artificial Intelligence, Behavioural Science & Engineering,    Gamification Customer Satisfaction, Cool Technology  Technology Design,   Organisational Design and Execution   The aim is to take you through [...]

10 things that will change Retail at RBTE

We bring together 10 of the most significant things you could do today to change the retail experience of tomorrow in one demo at RBTE By Mo Pentel @morrispentel TheFutureStore.Today is a collaboration of a group of 3 of the best technology solution design and delivery providers and a group of major manufacturers, the Customer [...]