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5 days to go till Episode 1 and someone smiled

The miracle at Boots - why babies and comedians are good for your customer experience and Episode 1 of BAT17 For those who have read my last couple blogs you will know that this Friday we launch BAT17 the conference in your pocket. (BAT17 is short for Behaviour & Technology in Customer Experience by the [...]

Global CX Maturity Survey 2016 – 2017

We are asking  you to take part in our global survey about Customer Experience for senior professionals in large organisations and their partners. There is a growing awareness that excellence in Customer Experience (CX) delivers significant commercial benefits and builds customer loyalty, advocacy and long-term value. Companies win, by using [...]

Customer Power

Morris Pentel talks about a key fundamental change in the business landscape over the last few years. The change to the balance of economic power from the organisation to the socially empowered consumer is dramatic. Filmed at the end of 2014 at a conference near Tower Bridge in London this keynote looked at impacts on [...]

Customer Journey Mapping Training & Cert On-line

Customer Journey Mapping for CXFO Qualification at your own pace This is a detailed course on customer journey mapping looking at best practice every aspect touched by the customer journey. It provides the basic framework to connect your customers journey to your financial and operational tools. This course covers: Mapping methodologies Project management & Business [...]

CX Essentials Detailed Course Outline

"Training should be delivered as experience"`   Learn some Essential elements of Customer Experience  like journey mapping and Voice of the customer and play with Artificial Intelligence, Behavioural Science & Engineering,    Gamification Customer Satisfaction, Cool Technology  Technology Design,   Organisational Design and Execution   The aim is to take you through [...]

Breed Communications meets Morris Pentel

Creative advertising and marketing agency Breed Communications took the time recently to speak to Customer Experience expert Morris Pentel. Owner of the Customer Experience foundation, Morris is the guru of Customer Experience with his knowledge and experience in huge demand by retailers. Morris is constantly busy throughout the year offering his [...]

By | February 24th, 2015|Customer Experience, Design, RBTE, Retail, Videos|0 Comments

Should you be afraid of Social Me?

Morris Pentel talks about the nature of social power at the Britannic Conference in his keynote address

mobile and shopping the movie

In the run up to Christmas in 2011 Morris Pentel talks to an invited audience at ITV on the south bank, about his predictions around the relationship between us and our phones and tablets at the start of the digital revolution.  

By | December 20th, 2011|Behaviour, Creative, Customer Experience, Design, Events, Latest, Morris Pentel, Retail, Training, Videos|Comments Off on mobile and shopping the movie