Graphical Contact Routing – Blended Contact

Most of the CRP (Customer Relationship Processing) is going to move from your enterprise – (today) on to the consumers device – (soon)

Blended Contact 2013

Blended Contact 2016

Especially for simpler routine tasks such as service complaints, account balances and delivery scheduling, all of which will be able to be completed directly from the device.

The customer device means more functionality at a much lower cost and that means more effective contact with increased value.