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April 2017

March 2017

November 2016

Global CX Maturity Survey 2016 – 2017

By | November 7th, 2016|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Latest, Morris Pentel, Omni Channel, RBTE, Retail, Retail Business Technology Expo, Thefuture.House, TheFutureStore.Today, Training, Videos|

We are askingĀ  you to take part in our global survey about Customer Experience for senior professionals in large organisations and their partners. There is a growing awareness that excellence in Customer Experience (CX) delivers [...]

February 2016

Customer Power

By | February 19th, 2016|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Latest, Morris Pentel, Omni Channel, RBTE, RBTE Partners, Retail, Retail Business Technology Expo, Thefuture.House, TheFutureStore.Today, Training, Videos|

Morris Pentel talks about a key fundamental change in the business landscape over the last few years. The change to the balance of economic power from the organisation to the socially empowered consumer is dramatic. Filmed at the end of [...]

October 2015

Platform Independent Experience

By | October 11th, 2015|Categories: Behaviour, Customer Experience, Customer Experience Strategy, Design, Latest, Morris Pentel, Omni Channel, Training|

With so much change going on at the moment it seems worthwhile to talk about one of the latest discernible disruptive coalescence which is this idea platform independent experience. It's now become so commonplace that we all experience it everyday. [...]

September 2015

CX Omni Channel Design

By | September 27th, 2015|Categories: Behaviour, Customer Experience, Design, Events, Latest, Morris Pentel, Omni Channel, Training|Tags: , |

There will be CX OCD (CX Omni Channel Design) 1 day training courses globally this academic year (15-16). 1 Day CX Omni Channel Design CXFO Certified The course will cover the mechanics of Omni-channel service design. From connecting channels & [...]