News

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May 2017

Why no one swims in the world most expensive pool

By | May 16th, 2017|Categories: Behaviour, Customer Experience, Customer Experience Strategy, Design, Events, Latest Blogs, Morris Pentel, Training|

It’s the launch of BAT17 Episode 1 - Behaviour* so I came to Singapore. After a very long working week in Singapore I thought it would be a great place to launch Episode 1.*BAT17 is (Behaviour & Technology in CX) [...]

April 2017

March 2017

February 2016

Customer Power

By | February 19th, 2016|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Latest Blogs, Morris Pentel, Omni Channel, RBTE, RBTE Partners, Retail, Retail Business Technology Expo, Thefuture.House, TheFutureStore.Today, Training, Videos|

Morris Pentel talks about a key fundamental change in the business landscape over the last few years. The change to the balance of economic power from the organisation to the socially empowered consumer is dramatic. Filmed at the end of [...]

September 2015

CX Training – A slice of PIE please with everything!

By | September 11th, 2015|Categories: Behaviour, Creative, Customer Experience, Customer Experience Strategy, Design, Events, Latest Blogs, Morris Pentel, Training|

Customer Experience Essentials but what's Essential? "Teach a man to fish" has always been at the heart of my work in training. This is something that I learnt about from a grumpy Welshman who said: I can't teach the little [...]

June 2015

Customer Experience Strategy Audit – DIY Tips

By | June 1st, 2015|Categories: Customer Experience, Customer Experience Strategy, Design, Latest Blogs, Omni Channel, Retail|Tags: , , , , , |

Understanding if your Customer Experience Strategy is fit for purpose is vital. What are the key trends that you are developing tactics to address within your strategy today and are they the right ones? Since we started Customer Experience Audits [...]