screen-shot-2017-10-15-at-17-32-32The Experts in your Pocket

The global network of experts and practitioners

advice, audit, design, build, measure, train, accredit, next generation experiences, transform, organisational models, & tools

delivered to your meeting or your phone

Design, Consulting, Workshops and Training for over 9,000 large global customers since 2006

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Training in your pocket

Customer Experience Finance Models, Business Cases, & Dashboards – Master-Class

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Customer Experience Foundation Conference in Maldives!

CXFO are teaming up with CXFO community in the Maldives to create a special experience

masoodWe are delighted to welcome the Customer Experience Foundation Conference to the Maldives and share with us the latest CX innovations and behavioural science know-how to our beautiful islands”

Masood Ali – Founder & Speaker of Empowering ALL

The Customer Experience 1-day Conference in the Maldives is a unique event that you can be part of!

  • The conference will include insights from leaders in Customer Experience in the Maldives as well as speeches from some of the most influential leaders in Customer Experience in the world. The day will provide you with a clear vision of the challenges of the coming year and how to start addressing them.
  • Networking with the leaders of Customer Experience in the Maldives and our specially invited international guests
  • Access insights from the Customer Experience Foundation platform

For international delegates we offer a choice of accommodation packages to suit different budgets and a concierge service to make it easy.

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screen-shot-2017-10-16-at-13-33-35Helping Clients understand, measure, design develop and deliver Customer Experience

Delivered to a meeting or a phone…..we help you identify the experts you need

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We provide a range of training & personal development solutions on your phone or in a room including:

 Customer Experience Finance Models, Business Cases, & Dashboards

Master-Class Now Open

Customer Experience Fundamentals,

CX Weeks,

Customer Journey Mapping and Masters programmes

We also offer a range of free resources to help you on your journey to CX excellence

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banks inc. 17 out of 25 largest banks
of 25 largest retailers in the world
governments including the UK
of 10 largest global telcos and tech giants
out of 10 largest organisations
out of 10 largest logistics
out of 5 largest insurers
governments including the UK


Latest News and Insights

Measuring Experience Metrics


Public Speaking

USA, UK, Australia Austria France Monaco Germany Sweden United Arab Emirates Qatar South Africa Spain Turkey Greece China Singapore Italy Hungary Holland Belgium Switzerland at more than 170 events

“…..97% rated your speech as excellent – on the feedback scores”
Morris is an exceptional public speaker who engages audiences with a passion for his subjects and a great sense of humour. He has hosted and spoken at numerous events and had many articles published across the world.
Morris is regarded as a leading thinker in business science pioneering Contact Strategy and Customer Experience as well as both the cost modelling of customer experience and the use of social media.His work on customer insight and organisational structures is now considered to be part of current best practice in many institutions.
I learnt more from this workshop about CEM than I thought was possible
Delegate, Amazon
Thank you so much for the keynote speech – from the feedback it received the highest score.
Organiser, L.F.D
I have left your workshop today with a plan that I can start to implement tomorrow. Thank you for the inspiration and the confidence
Delegate, JC Penny
Many thanks for your contribution at the National Customer Show yesterday. I fully understand and appreciate the time and effort that goes into producing a great presentation. – The Directors Club UKI found the session very engaging and fun.
Organiser, The Directors Club
I think it was one of the best workshops I have ever been to.
Delegate, Bank Of America
Congratulation on getting 1st spot on presenter feedback from Twickenham event.
Sales Director, BTL