TheFutureStore.Today is a collaboration of a group of 3 of the best technology solution design and delivery providers and a group of major manufacturers, the Customer Experience Foundation and a contact centre and overall around 20 of the best experts we could find and the brilliant support of the organisers of RBTE themselves and a bunch of other people , who between them could completely revolutionise your customer experience.(Thanks everyone)
Working together they have built live demos and interactive customer experiences that highlight some of the key aspects of how your relationship with technology is changing and how you can deliver Customer Experience better – and better means more cost effective (adding revenue – reducing cost).
As part of Eye on Innovation at RBTE each group has focused on demonstrating a clear insight about how existing technology from the world leading companies Apple Microsoft Google Amazon with special help from Samsung (thanks guys) who are letting us use their coolest tech and they have their own stand with the latest retail interfaces and consumer tech demonstrating more of those things that will shape what the future retail experience will be. They are showing wearable tech & mobile payment both of which could totally revolutionise your business processes.
This is a practical stuff (including a live great live demo of video customer engagement courtesy of Avaya (thanks guys) and remarkable In-Store Analytic Enhancements from Cisco that is also a customer engagement tool also makes your wifi better (thanks guys too) the latest ideas and trends in retail that will shape the future of your next 3 years.
Everything about the changing nature or your customer relationship
Around 20 of the best experts in retail technology and business strategy have collaborated to give you a feel of how customer experience is changing right now.
Yes a real person helping you on a funny robot for less than 10% the fully loaded cost of a desk
In simple terms these are demonstrations of what we think are the next major trends in retail. Each of these demos could be delivered today and each one could revolutionise your customer engagement. Together they suggest that retail will be very different in 3 years.
There are even some rather cool robots.
We demonstrate how I can bring my home into your store or you can bring your store into my home
A jump sim for your tablet or phone that will go to any network
Together thefuturestore.today demonstrates the top trends that will change the retail experience. How the blending of technology designed around the customer experience and the trends in consumer behaviour and technology are changing your customer relationship.
They cover a significant number of major changes in the retail customer relationship.
We are displaying the latest innovations in Retail & Consumer Technology to demonstrate the future of Retail Experience.
In-store Analytics, Video Customer Service, Augmented Reality, Call Centre agents without the call centre, “Bring your home into my shop” Remote Experts, Digital Engagement and even Robots brought together to highlight “Retail Everywhere”.
It is a demonstration of the future Omni-Channel Customer Experience connecting online in-store mobile and social shopping channels together into a single experience and relationship between you and your customer.
This demo will be available at the
Retail Business Technology Expo and you will be able to visit it at Olympia London 10/11th March 2015 and remotely.