TheFutureStore.Today Experience

//TheFutureStore.Today Experience

TheFutureStore.Today Experience

Global CX Maturity Survey 2016 – 2017

We are asking  you to take part in our global survey about Customer Experience for senior professionals in large organisations and their partners. There is a growing awareness that excellence [...]

Customer Power

Morris Pentel talks about a key fundamental change in the business landscape over the last few years. The change to the balance of economic power from the organisation to the socially empowered consumer is dramatic. [...]

Customer Journey Mapping Training & Cert On-line

Customer Journey Mapping for CXFO Qualification at your own pace This is a detailed course on customer journey mapping looking at best practice every aspect touched by the customer journey. It provides the basic framework [...]

CX Essentials Detailed Course Outline

"Training should be delivered as experience"`   Learn some Essential elements of Customer Experience  like journey mapping and Voice of the customer and play with Artificial Intelligence, Behavioural Science & [...]

Customer Experience Essentials for Contact Centre Professionals Training Course London Liverpool November 2015

1 Day Customer Experience Essentials for Contact Centre Professionals Training Course CXFO Certified Contact Centre Professionals and senior managers in other fields simply don't have the fundamentals of CX as part of their training. Customer [...]